Legal & Policies

1. Terms & Conditions

By engaging with Beihai Astanda E-Commerce Co., Ltd. ("Astanda," "we," "us," or "our") through our website (astanda.com) or direct business dealings, you ("Buyer," "Customer," or "Client") agree to comply with the following terms and conditions. These terms govern all transactions, including product sourcing, order fulfillment, and international shipping services provided by Astanda.

1.1 Order Acceptance & Pricing

• All orders are subject to product availability and supplier confirmation.

• Prices listed on our website or in quotations are subject to change due to fluctuations in raw material costs, exchange rates, or supplier pricing adjustments.

• Astanda reserves the right to cancel or modify orders if pricing errors or stock discrepancies occur.

1.2 Payment Terms

• Payments must be made in full before order processing begins, unless otherwise agreed in writing.

• Accepted payment methods include bank transfers (T/T), PayPal, or other secure payment gateways.

• For first-time buyers or large orders, we may require a deposit (typically 30–50%) before production or shipment.

1.3 Order Modifications & Cancellations

• Order changes (e.g., quantity, product specifications) must be requested in writing and are subject to supplier approval.

• Cancellations after payment may incur fees, depending on production/sourcing progress.

• No cancellations are permitted once manufacturing has begun or goods are en route.

1.4 Intellectual Property

• Buyers are responsible for ensuring that ordered products do not infringe on patents, trademarks, or copyrights in their destination country.

• Astanda is not liable for legal disputes arising from intellectual property violations unless negligence on our part is proven.

2. Shipping & Delivery Policies

2.1 Shipping Methods & Responsibilities

• Astanda arranges shipping via air, sea, or express couriers (e.g., DHL, FedEx) based on the Buyer’s preference.

• Shipping costs, customs duties, and import taxes are the Buyer’s responsibility unless otherwise stated in writing.

• We provide shipping estimates but cannot guarantee exact delivery dates due to factors beyond our control (e.g., customs delays, port strikes).

2.2 Customs & Import Regulations

• Buyers must provide accurate documentation (e.g., import licenses, tax IDs) if required by their country.

• Astanda will prepare commercial invoices, packing lists, and export declarations, but compliance with destination-country regulations is the Buyer’s obligation.

• Goods confiscated or rejected by customs due to the Buyer’s failure to comply with local laws will not qualify for refunds.

2.3 Risk of Loss

• Ownership and risk of loss transfer to the Buyer upon delivery to the shipping carrier.

• Astanda is not liable for damage or loss during transit but will assist Buyers in filing claims with the shipping provider.

3. Quality Control & Returns

3.1 Inspection & Quality Assurance

• Astanda conducts pre-shipment quality inspections upon request (additional fees may apply).

• Buyers may appoint third-party inspectors, provided arrangements are made before shipment.

3.2 Defective or Non-Conforming Goods

• Buyers must notify Astanda within 7 days of receiving goods to report defects or discrepancies.

• Evidence (e.g., photos/videos of unopened packages) must be provided for claims.

• If a defect is verified, Astanda will, at its discretion:

  • Replace the goods at our expense.

  • Issue a partial/full refund (excluding shipping costs).

  • Credit the Buyer for future orders.

3.3 Returns Policy

• Returns are only accepted for defective or mis-shipped items.

• Buyers must obtain a Return Authorization (RA) from Astanda before returning goods.

• Return shipping costs are the Buyer’s responsibility unless the error originated with Astanda or our suppliers.

4. Privacy Policy

4.1 Data Collection & Use

• Astanda collects necessary information (e.g., name, contact details, payment data) to process orders and comply with export regulations.

• Data is stored securely and never sold to third parties.

4.2 Security Measures

• We use encryption (SSL) and secure payment gateways to protect financial transactions.

• Employees access customer data only on a need-to-know basis.

4.3 GDPR & International Compliance

• For EU customers, we adhere to GDPR principles, including the right to access, correct, or delete personal data.

5. Limitation of Liability

• Astanda’s total liability for any claim related to our services is limited to the order’s invoice value.

• We are not liable for:

  • Indirect damages (e.g., lost profits, business interruption).

  • Delays caused by force majeure events (e.g., natural disasters, pandemics, government actions).

  • Buyer’s failure to comply with import laws or misuse of products.

6. Dispute Resolution & Governing Law

• Disputes will first be resolved through negotiation.

• If unresolved, disputes shall be settled under the laws of China, with arbitration in Beihai or another mutually agreed location.

• Buyers waive the right to pursue class-action lawsuits.

7. Policy Updates

• Astanda reserves the right to amend these policies at any time. Changes take effect upon posting on astanda.com.